Refund and Cancellation Policy
Cancellation, billing failures and refunds.
- Version:
- 1.0
- Effective date:
- September 10, 2026
- Last updated:
- September 10, 2026
Plain-language summary
A short overview to help you read the document below. The full document is what applies.
- Cancel any time from your membership page; you keep access until the end of the period you paid for.
- Cancelling does not delete your family or child profiles - deleting your account does.
- Partial months are generally not refunded, but tell us if something went wrong.
1. How to cancel
Open your membership page and choose to cancel. Cancellation is immediate in the sense that no further payment will be taken; your access continues until the end of the billing period you have already paid for.
2. What happens when you cancel
- Your family and child profiles remain, but are removed from search results.
- Existing matches remain on record; new interest requests are not available.
- Messaging is paused. Existing conversations are retained so you do not lose contact history, unless you delete your account.
- Your privacy settings continue to apply.
If you want your information removed as well, use Delete my account in Settings, or submit a deletion request in the Privacy Request Center.
3. Refunds
Membership is billed monthly in advance. We do not generally refund a partial month. We will review a refund request where a technical fault prevented you from using the service, where a payment was taken in error, or where the law where you live requires a refund. Contact us and we will look at it.
4. Promotional memberships
If you cancel during the $4.99 founding member promotional period and later rejoin, the promotional price may no longer be available and the then-current price will apply.
5. Failed payments
If a payment fails we may retry it and will email you. Paid features can be paused while a payment is outstanding. We do not delete your profiles because of a failed payment.
6. Chargebacks
Please contact us before disputing a charge with your bank - most billing questions are quicker to resolve directly.
Contact
Privacy questions: privacy@familyfriendfinder.com
Legal notices: legal@familyfriendfinder.com
Everything else: support@familyfriendfinder.com
You can also submit a privacy request through our Privacy Request Center. You do not need a paid membership to make a privacy request.
This document is a draft prepared for FamilyFriendFinder and is pending final review and approval by qualified privacy and technology counsel in the United States and Canada. It is not a statement that the service has been certified as compliant with any particular law.